Help
Questions
Everything you need to know about ordering, pickup, catering and rewards. Still stuck? We're a phone call away.
Where do I pick up my order?
You can collect from either of our stores — Delahey (Unit 8/350 Taylors Rd, Delahey VIC 3037) or Dulce Chico in Essendon (26 Russell St, Essendon VIC 3040). You choose which store at checkout.
How far ahead do I need to order for pickup?
Order online any time — the earliest pickup is the next day we're open. You choose your pickup date and time at checkout.
What are your opening hours?
Delahey is open Tuesday to Saturday 8am–5pm and Sunday 8am–2pm (closed Mondays). Dulce Chico in Essendon is open Monday to Saturday 8am–5pm (closed Sundays).
Do you deliver?
Yes. Your order comes from our nearest shop with the same courier networks the big apps use, at our menu prices with no app markup. Choose delivery at checkout: ASAP during opening hours, or a half-hour time, today or up to 7 days ahead. The delivery price for your address is shown before you pay.
How do I pay, and are prices GST-inclusive?
You pay securely by card at checkout. All retail prices shown are GST-inclusive. On Victorian public holidays a 15% surcharge applies to orders collected that day; it's shown at checkout before you pay.
Do you charge a public holiday surcharge?
Yes. A 15% surcharge applies to orders collected on Victorian public holidays, to cover public holiday staff wages. It's added to the goods (not the delivery fee) and shown at checkout before you pay. Choose a different pickup day to avoid it.
Do you cater for events and offices?
Yes. We put together pastry platters and bundles for offices, parties and events — order online or get in touch for a custom platter and headcount.
Do you have options for dietary requirements?
Many of our pastries contain gluten, dairy, egg and nuts, and are made in a kitchen that handles all of these. If you have a specific dietary need or allergy, please contact us before ordering so we can help.
How do I order online?
Browse the menu, add what you like to your cart, choose your pickup store and time, and pay by card. You'll get a confirmation with all the details by email.